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The 50 Most-Frequently Cited Articles
in Journal of Service Research as of November 1, 2009 -- updated monthly
Most-cited rankings are recalculated at the beginning of the month.
Rankings are based on citations to articles on this journal site from articles in HighWire-hosted journals.
| 1. |
Eugene W. Anderson, Vikas Mittal |
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Strengthening the Satisfaction-Profit Chain |
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Nov 01, 2000; 3: 107-120.
(In "Article")
[Abstract]
[PDF]
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| 2. |
Thorsten Hennig-Thurau, Kevin P. Gwinner, Dwayne D. Gremler |
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Understanding Relationship Marketing Outcomes: An Integration of Relational Benefits and Relationship Quality |
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Feb 01, 2002; 4: 230-247.
(In "Article")
[Abstract]
[PDF]
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| 3. |
Dwayne D. Gremler, Kevin P. Gwinner |
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Customer-Employee Rapport in Service Relationships |
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Aug 01, 2000; 3: 82-104.
(In "Article")
[Abstract]
[PDF]
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| 4. |
Amy K. Smith, Ruth N. Bolton |
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An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters: Paradox or Peril? |
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Aug 01, 1998; 1: 65-81.
(In "Article")
[Abstract]
[PDF]
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| 5. |
Eugene W. Anderson |
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Customer Satisfaction and Word of Mouth |
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Aug 01, 1998; 1: 5-17.
(In "Article")
[Abstract]
[PDF]
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Last Updated: 11/10/2009 10:53:39
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